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Based on real people’s real problems and the letters that solved them.
Reluctant copywriter and aspiring eco-warrior Florence embarks on a venture to ghost-write other people's letters in exchange for second-hand clothing.
An altercation between a rude dry cleaner and his customer leads to Florence's best plan yet - solving other people's problems in exchange for clothing.
When a young woman's online creeping of a crush goes too far she asks Florence to help her confess.
When Florence helps a new mum driven to madness by the piano-playing kid next door she ignores Ann's advice to see both sides of the story.
Florence grapples with loyalty and toxic relationships as she helps a young man reunite with his friend. Meanwhile Ann packs to move out.
A letter backfires when Florence oversteps the mark and offers unsolicited advice to a woman who regrets breaking up with her boyfriend.
